Tuesday, October 13, 2009
Dog meet Horse
Saturday, October 10, 2009
Do the Math
Actually, I don't want to do the math! Matt, from the hit blog "Matt and Randi", and myself took a roadtrip to pay homage to an old tradition. Ok, enough sugar coating; we drove over 1100 miles one way to ride mountain bikes.
It was something like Matts 16th or 17th and my 7th. We went for the beautiful singletrack and for the memories of camping with the guys. It's all fun. There's freezing cold "baths" and if you are lucky, a steak or two fall into the fire and no one tells you they just hosed it off (not me).
I took a ton of pics which I'll just eventually post to Facebook and link but here are some notes I jotted down.
Womble Notes
Got to camp early Friday morning. Setup just before sun rose. I couldn't fall back asleep.
- setup tent @ 630
- woke up @ 930
- 1000 - 63 F
Saturday
630 - 46 F
800 - 57 F
Got to north lake and it was pretty warm.
Rough ride. Cramping. Some falls. A brake mechanical. Sore neck. Arms sore. Hands sore. Back of the pack. Hungry. Wore out. Almost out of water. Not like me. Still fun.
Saturday Night
Ate a ton. Went to town for more food and water. Pooped at grocery store. Had "3 taco special." Sopapillas.
Sunday
Middle of the night. Rain starts. Doesn't stop till we hit Virginia.
That's it for now, just a quick update on life.
- Posted using BlogPress from my iPhone
Saturday, September 05, 2009
House Hunting
Wednesday, August 12, 2009
Blog Redesign
Tuesday, July 14, 2009
Monday, June 29, 2009
Apple Store Experience
I recently had to take my iPhone in for servicing or replacement and had one heck of a time! I wanted to tell my story and see if anyone has had similar problems. Sorry if it's poorly written, thats just my lack of writing skills! Oh, and I took out the name of the Mac Genius to protect his identity (see, I'm a nice guy).
*Update* - This was at the Pentagon City Apple Store
-----
Dear Apple,
I usually never have a problem with Apple. I'm a big Mac user that has proudly helped convert two very stubborn parents and whenever I get a chance to talk Mac, I dive right in. I also think that they have usually superb customer service but this most recent trip was a real shocker.
I am currently on my third iPhone 3G. The first one got replaced after the vibrate switch stopped working. The second one (the one that this story is about) had an issue where the backlight would go all the way off instead of just super low.
Thinking that it was maybe a bug that 3.0 would fix, I just waited it out. But when I updated I still had the problem and decided to go into the Apple Store and have a Genius look at it.
******, the same Genius that just months before replaced my first phone was now going to be dealing with my second phone. He didn't seem like he recognized me and he probably sees tons of people everyday so I wasn't hurt.
I explain my problem to him.
"The backlight goes to off when just 1/4 from the lowest setting. Every other iPhone goes to a super dim mode but mine goes to completely off."
To my friends and myself this is a legit problem that we knew with 100% certainty that Apple would fix or replace.
Well, ****** didn't seem to see the problem. He says that it's his job to see a problem and he doesn't see one here. After explaining further he decides to go to the back and ask some other people about it.
Waiting just about 5-10 minutes he returns with two iPhones and says they don't see a problem either. He sets the two iPhones down on the counter and says, "Look, yours is actually brighter, and it has better range."
I told him that it was only brighter because the one he was comparing it to had a plastic film on it. Anything, no matter how clear it really is will diffuse the light at least somewhat. And I explained the "range" he talked about... yeah, it obviously has better "range" if the light goes off and the rest don't! That's getting technical.
Oh, and I'm not an idiot. I've worked in customer service and I realize that he was only trying to get me excited about it and walk off thinking my phone was now better than the rest. No dice.
I forgot to mention that this entire time he has not been giving me any eye contact whatsoever. I kept leaning on the counter trying to meet our eyeline and at the same time making sure that my stance and body language wasn't defensive or aggressive. I'm very aware of these things.
With the two phones still on the counter I asked him to take them in the back again and just slide the backlight all the way off while in the dark and compare the phones. He said "that's not necessary." I then asked him to just cup his hands around my iPhone to see the backlight go out and he once again said "that's not necessary." But isn't that what customer service is all about? Going above the necessary! It would have only taken a few seconds and would have made me, the customer, feel like he was at least trying to help.
I told him that I was in the store the other day and showed a fellow Apple employee who said that it was indeed a problem and asked if I could bring him over to "testify" but of course his response was "that's not necessary." He once again made me feel as if I was losing my mind! It's like I saw a ghost and no one would believe me!
He then had me give scenarios as to when I might need this functionality. I shouldn't have to explain things that the designer of the device came up with! But I did give him examples.
He also asked if the phone made calls, alluding to the fact that if it doesn't hurt the functionality then it's 100% fine. I told him that I didn't buy the iPhone to just make calls, the little kids "Firefly" phone that has a button for Mommy, Daddy, and Police just makes calls, but I bought the iPhone to play games, watch videos, surf the Internet, control my computers remotely, and everything else it can do!
Overall I felt as if he was just patronizing me and saying that he didn't see a problem and if this happened to him he wouldn't have brought the phone in. That makes me feel like an idiot.
In the end I got a new phone, but to be honest, I don't feel like I won. I'm not trying to pull ****** down because maybe he was just having a bad day but in the world of customer service you can't let that affect you.
My biggest problem is that there is an Apple employee that is "specially trained" in customer service and technical know how though he won't look me in the eye or even try to acknowledge my problem.
Oh, and it looks like some other people have had this problem. I searched the forums after (yeah I should have done that first though) and dug up some info. Also, I wish I videotaped it something just to have proof but I have the word of some co-workers I showed if you are interested in asking them.
Apple Forum Thread: http://discussions.apple.com/thread.jspa?messageID=8587979
Friday, June 26, 2009
Wednesday, June 24, 2009
F.A.S.T. Bait & Switch?
I've emailed SGN to see what they thought of it and I'm waiting on a reply.
Check out their site: sgn.com/fast/index.php
The game looks pretty good though, and I hear you can play blue tooth peer to peer.
Sunday, June 21, 2009
Green Twitter Avatars
Friday, June 19, 2009
Video taken on iPhone 3GS
Thursday, June 18, 2009
Into the Abyss
Saturday, June 13, 2009
Thoughts on AT&T
Friday, June 12, 2009
Diversifiy
Wednesday, June 10, 2009
Tuesday, June 09, 2009
Tunes Tuesday
Monday, June 08, 2009
Music Video Monday
Bike to Work Day
Sunday, June 07, 2009
Home Internet Speed Test 20090607
WWDC 2009 Live Blogging
Scroop & Freds Route
Saturday, June 06, 2009
Monday, June 01, 2009
Multi Update
Sunday, May 24, 2009
Men vs. Wild with Will Ferrell
Saturday, May 23, 2009
Tuesday, May 19, 2009
National Parks and Firearms (but only you can prevent fires)
Thursday, May 14, 2009
Wednesday, May 13, 2009
In case you missed it...
Tuesday, May 12, 2009
Monday, May 11, 2009
Sunday, May 10, 2009
Saturday, May 09, 2009
Please buy this for me!
Friday, May 08, 2009
Reporting Live from the "Blog Van"
Thursday, May 07, 2009
Wordle Wednesday [Thursday Edition]
The Joys of Riding the Metro
Wednesday, May 06, 2009
Thoughts on the Kindle
Thursday, April 30, 2009
Wednesday, April 29, 2009
Facebook Phishing
Evening Ride
Living in DC makes real trail mountain biking a little more difficult than being away from the city. There are some legit trails nearby and I hate to say it but I have not touched my tire to their soil. It's ok, I'm still getting some pedal time in but it seems the only trail time I get is the Delaware singletrack I hit up with brother when I visit family.
My latest bike "training" regimen (just something to get my butt used to the saddle again and get my legs prepped) is riding from my apartment in Old Town Alexandria to Mount Vernon. I think it's about 10 miles or somewhere around there, I forgot to check my bike computer but either way, its a nice paved "trail" through the woods and along the Potomac and it doesn't really seem to get too boring because theres always something to look at.
Something I really find great enjoyment in is hunting down roadies while I'm on my mountain bike. Sneaking up and blowing past always feel really good, especially if their in spandex too. Let me point out that I wear spandex as well though, but if they are all geared up and on a road bike, shouldn't they be fast?
Anyway, I just started my ride and I was still on the road, waiting to go under the Woodrow Wilson Bridge then up a steepish hill alongside of it and really get onto the Mount Vernon Trail. I saw this roadie ahead of me and I thought I would make it my goal to catch him.
I like to do that when I run or bike... making little games really helps to not feel tired or get bored. Most athletes have a little game they play or something they think about to not focus on pain or what not.
So, here I am tracking this guy down, he beats me to the underpass so I figure I'll try and catch him on the uphill. I just started my ride so I'm feeling fairly strong and he may not be. As I turn the corner to start the hill, I see him and another roadie. That other guy is struggling so I add him to my list. I get to the top just a few bike lenghts behind them and instead of sitting, I gear up and mash to take over the new roadie.
I flew by him as the first little downhill section started and now had my crosshairs right on my original target. Moving in for the kill, I have to wait because of a narrow bridge and some runners. But I store some adrenaline for times like this, don't give it all, just a teeny tiny bit. I get up on his rear wheel and then shoot around, slingshot style, careful to demotivate him enough to keep from trying to draft and re-slingshot. I look down, we're both going around 18 mph (mostly because of the downhill, on my MTB I can usually only sustain 16 in normal conditions but spurts higher aren't unusual).
After a few second, I look back, hes not close. I won! That's how I see it anyway, but I now he may want revenge. I get cocky and even though my goal was an easy trip to Mount Vernon, I'll race this guy till I run out gas. I'm not ready to give up the yellow jersey just yet.
I look back again, hes gotten real close, within a bike length, so I'm kinda spooked and push it again, trying to put some distance between us. Well, whatever I did, it worked, he was back where was before. But we did this cat and mouse for a while until all of a sudden he was drafting me and and starting to pass on my left.
Now, this is what I think happened. At the end of my run/ride I like to pick a person or an object ahead and just sprint to it as fast as I possibly can and treat it as the last seconds of a race. I think that's what he was doing because after he tried to pass I never saw him again and we came up on a parking lot so I bet he was finishing up.
Ok, hes starting to pass. How did I not even see him get closer?! Oh well, no time to think about it. I wasn't going to pull away sitting down and even though you lose efficiency standing, I had to. I was just about out of fuel from racing and my max was being pushed so that if he challenged me one more time I would probably have to concede but he doesn't know that! Poker face right?! So I stand up and gear up and just pump. Pulling on the handlebars feeling like I was ripping the bike apart I finally gained some real distance.
He's got nothing on me. And that was the last I saw of him. He got beat by a dude on an mountain bike with a full camelbak (3 liters of water, tube, patch kit, tire levers, 2 sets of tools, a gerber multi tool, my gerber lmf knife, wallet, and jacket).
The rest of the ride to Mount Vernon was very uneventful, just cruising, nodding to runners/walkers/cyclists and even a pair of windsurfers enjoying the relatively warm weather. It was downright oppressive the day before but the weather for this ride was great.
At the very end of the ride, there is a small hill and then a steep hill to the parking lot atop Mount Vernon. I was just going to keep a steady pace and stay in my saddle until I head a clickety clack behind me. Another roadie was passing me. I was too out of it to put up a fight and let him pass. Then I stayed on his tail best I could but then I saw the top of the lot, I had to beat him! Just another gear up and standup and I was gone! Left him in the dust! Ok, maybe just a few inches, but thats only because I had to pass him in such little time.
Then I just tooled around the lot for a sec, trying to get my breath back and drink some water. Turning my wheel back towards where I just came, I knew there were some killer downhills waiting for me as well as a hot meal my wife was taking care of to have ready for me when I got home.
A great day.